TouchPanelControl

Articles of "FAQ"

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Which generation iPhone/iPod Touch do you recommend?

Simply put, the processors within the 1st Gen and 2nd Gen devices are a lot slower than the 3rd Gen and iPad. There is a significant performance difference between the 3G and 3GS iPhone. These two devices vary by approx 200 MHz. Although TPControl works...

What is AMX APP (Authorized Product Partner) ?

The AMX Authorized Product Partner program (AMX APP or APP program) is a business and licensing framework designed to permit the limited, legal use of AMX intellectual property by third parties to build and market non-AMX branded products and/or govern...

What are the benefits of participating in the AMX APP Program?

The APP Program can provide participants access to and authorization to use AMX Intellectual Property and Patents in their products. The program provides for co-marketing arrangements with AMX. Helps insure forward and backward compatibility with...

What is the MSRP for each of the license types?

The MSRP can be seen on our site once you have opened an account and have submitted your AMX Company ID....

Are there any issues with iTunes allowing sync with only 5 devices?

There is no restriction imposed by TPControl on iTunes regarding syncing with one or more devices, however our licensing model requires that a single device token is for use on a single device only. Refer to Can I move my licence to a new device when...

Do AMX Dealers and Independent have access to demo licenses?

Absolutely. Verified AMX Dealers and Independents have access to "180-Day Dealer" licenses for TPControl. 180-Day Dealer licenses automatically reset back to 180-days whenever additional purchases are made, thus they are a perpetually renewing license....

Are there discounts available if I purchase bulk licenses?

We do offer discounts for bulk purchases, please contact us to discuss....

Can I move my license to a new device when I upgrade or lose it?

Yes, by using TPTransfer you can select the device you would like to deauthorize and press "Tools->Deauthorize" within the application. Alternately, you can use the Deauthorize options available for the token within TPCloud. Once the deauthorization...

What do I do if I require support for TPControl, TPTransfer or TPCloud?

Touch Panel Control has a service level agreement in place to support the AMX channel and there are a number of ways that we can be contacted if support is required. We will try to resolve any issues as quickly as possible; the methods in which we can...

What is the relationship between 'The Dealer', 'The End User' and Touch Panel Control?

Touch Panel Control's aim is to empower the dealer to provide a quality end-user experience with a quality product for application to existing or new AMX integrated systems. Focusing on working with dealers, we put their needs first, enabling us to ensure...

What is the relationship between AMX and Touch Panel Control Ltd?

Touch Panel Control Ltd is an independent company operating from the UK, with offices also in Australia. Touch Panel Control develop TPControl and are an AMX Authorized Product Partner (APP). APP status permits TPC to utilize patented AMX technology,...

Is TPControl the only APP Application that is approved by AMX?

Yes. Currently TPControl is the only User Interface Application in the AMX Authorized Product Partner Program....

Documentation - where is it?

Please refer to our Downloads page, within the Documentation section....

My device was lost|stolen|replaced|upgraded. How do I transfer the token to the new device?

My device was lost|stolen|replaced|upgraded. How do I transfer the token to the new device? Deauthorization is the process used to de-register a registered TPControl token, releasing it from the paired TPC Device ID. This then allows the Token to be...

My device says “! INVALID LICENSE” - what happened?

My device says “! INVALID LICENSE” - what happened? WARNING: It is the responsibility of the AMX integrator and|or end-user to ensure that they retain a reference of any TPControl Token value that has been purchased. Touch Panel Control provides...